Associate your Facebook company pages with your helpdesk to manage all queries coming in from there along with your support tickets.
UserEcho provides a smart way to customize your portal and images on it. You can upload your own image or select vector icon from a huge icon library.
We completely updated our customization features. With new ones in UserEcho, you can give your customers a support experience that looks and feels like an extension of your website.
Most robust spam prevention for UserEcho customers completely upgraded.
UserEcho improved customer satisfaction reporting system - CSAT
We've significantly improved the Agent's interface (topic's review) in the mobile mode. We've separated the topic list view and topic view on two screens.