Facebook support on UserEcho

updated 2 months ago

Associate your Facebook company pages with your helpdesk to manage all queries coming in from there along with your support tickets.

UserEcho provides a smart way to customize your portal and images on it

updated 2 months ago

UserEcho provides a smart way to customize your portal and images on it. You can upload your own image or select vector icon from a huge icon library.

UserEcho gives you best in class support portal customization

updated 3 months ago

We completely updated our customization features. With new ones in UserEcho, you can give your customers a support experience that looks and feels like an extension of your website.

EchoShield spam protection system

updated 7 months ago

Most robust spam prevention for UserEcho customers completely upgraded.

Added the ability to view customer satisfaction scores by support agent

updated 7 months ago

UserEcho improved customer satisfaction reporting system - CSAT

Agent's interface in mobile mode has been improved

updated 8 months ago

We've significantly improved the Agent's interface (topic's review) in the mobile mode. We've separated the topic list view and topic view on two screens.