EchoShield spam protection system

updated 3 months ago

Most robust spam prevention for UserEcho customers completely upgraded.

Added the ability to view customer satisfaction scores by support agent

updated 3 months ago

UserEcho improved customer satisfaction reporting system - CSAT

Agent's interface in mobile mode has been improved

updated 4 months ago

We've significantly improved the Agent's interface (topic's review) in the mobile mode. We've separated the topic list view and topic view on two screens.

New integrations added

updated 4 months ago

We have added new integrations with "Microsoft teams" and "T-Metric"

All UserEcho customers' portals switched to HTTPS

updated 4 months ago

Now after connecting your domain (creating a CNAME record and specifying the desired domain in the UserEcho settings), we automatically generate an SSL certificate through Let's Encrypt. This is very convenient, because you do not need to: buy a certificate, pay for its installation and wait for us to connect it.

UserEcho now supports DKIM (Domain Key identified Mail) for custom domains

updated 4 months ago

Digitally sign emails from your helpdesk and support forum with your domain name(s) and build your brand identity in all your communication with customers. UserEcho now supports DKIM