UserEcho provides a smart way to customize your portal and images on it. You can upload your own image or select vector icon from a huge icon library.
We completely updated our customization features. With new ones in UserEcho, you can give your customers a support experience that looks and feels like an extension of your website.
Most robust spam prevention for UserEcho customers completely upgraded.
UserEcho improved customer satisfaction reporting system - CSAT
We've significantly improved the Agent's interface (topic's review) in the mobile mode. We've separated the topic list view and topic view on two screens.
We have added new integrations with "Microsoft teams" and "T-Metric"