Atlassian JIRA integration

Sergey Stukov (co-founder) 5 years ago • updated by Zhaoyu Chen-Admin 4 years ago 3

We happy to introduce our new feature, UserEcho's JIRA integration

For customers that use UserEcho for feedback and JIRA for development tracking, our integration provides seamless two-way communication between support and engineering. Community admins can easily escalate a topic to JIRA as a new issue and all comments made on the JIRA issue and UserEcho topic are synchronized.


  • Create a new JIRA issue from a UserEcho topic
  • Map UserEcho topic status to JIRA issue statuses
  • Automatically update UserEcho topics status by resolving JIRA issues and vice versa
  • Link multiple UserEcho forums to a single JIRA account
  • Bi-directional commenting between systems

Supported JIRA Versions

  • Atlassian OnDemand
  • On-premise installations of JIRA 5.2 and higher

This is great!

Question: how UserEcho upvote and downvote counts are mapped to JIRA, when it only has upvotes? There is a feature request for down votes in JIRA, but it's not implemented yet.

We don't map votes to JIRA at this moment, but if it major requirement for your project we can discuss details about this mapping.

I do think mapping the votes is a great way to help agents prioritize the tasks! I will appreciate it if you guys can add this function to the Pro version.