Stay in touch!

Check out our changelog to find latest updates in UserEcho.

Feel free ask your questions in our community.


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True multi language for feedback

Sergey Stukov (co-founder) 8 years ago • updated 8 years ago 0

Your project has a community who speak different languages? Now you don't need to have separate support forums. No more duplicates of feedback, between language versions. People who speak different languages will see and discuss the common ideas!

We added true multi language feedback support to UserEcho it's unique feature for this moment. You can freely add and edit feedback translations for different languages that used by your support forums.

And users will see feedback in their language. Comments for feedback will be auto translated with Google translate API.

Popin

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Added bunch of features, new search, dutch language, advanced filtering ...

Sergey Stukov (co-founder) 8 years ago • updated 8 years ago 0

Most important updates are:

End-user changes

  • We completely rewrote our internal search engine. Now it's more faster, added support of words stemming for English and Russian version. Search for similar feedbacks will starts search when user typing new feedback. This increase value of quality feedback and helps to avoid duplicates.

  • added support for Dutch(Nederlands) language (view)

  • filters on project page become more advanced
  • for now, instead overall amount of votes, system displays difference beetween positive and negative votes
  • "captcha" not required now for autorized users on feedback submit form
  • for now, users have ability to edit their feedback and comments until 2 hours after submitting feedback
  • ability to delete account

Admin added:

  • new status for "thanks" feedback, that allow hide old "thanks" in active feedback filter
  • admins now can edit customer comments
  • more informative email notification for new "feedback/comment" became available for all paid plans
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March updates to UserEcho, full German support, link widget, nice coloring for statuses.

Sergey Stukov (co-founder) 8 years ago • updated 8 years ago 0

March updates to UserEcho are:

We add special service where users can help us with UE localization (view)

Admin added:

  • ability to assign forum language
  • link widget
  • abillity to turn off/on anonymous feedback posting and voting for forums

End-User added:

  • autosearch when user start entering feedback
  • list of official representatives displays now on project page
  • add coloring scheme to feedback statuses

Coloring

Fixed:

  • internal modal windows now displays correctly at center

Translation:

  • Full German support now (view) , thanks to Malte L.
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Popup improved, added translation system, and many new features added

Sergey Stukov (co-founder) 9 years ago • updated 8 years ago 2

Design developer Tjey joined our team and soon we all can see beautiful transfiguration of UserEcho design

  • Private forums now available to owners of Simp service plan
  • Redesigned popin block, now it have displays most popular feedback and have ability to post own feedback from popin
  • Added options to modify popin text and background colors

Popin

  • Ability to limit anonymous feedback and voting for forums
  • Integration with social translating service Transifex, we able to add new languages support more faster
  • invites for unregistered users when adding admins
  • Redesigned tab navigations menus on site
+1

New service plan Simp become available to all users

Sergey Stukov (co-founder) 9 years ago • updated 8 years ago 0

New features over Free plan is

  • Hosted on your url - Make sure your customers never leave their experience of your site by putting it on your own domain, at a URL such as http://support.yourcompany.com/. Get all the search engine optimization (SEO) benefits of having all this great content pointing customers back to your own site.

  • Private forums - Ability to limit forum access by email or email mask

  • User enabled moderation - Users can report spam,inapropriate comments and feedback and you moderate reported items from admin interface

Simp plan enabled in Free trial mode now it's will be active until we add payment gateway

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The spring, UserEcho was growing

Sergey Stukov (co-founder) 9 years ago • updated 8 years ago 0

We want to thank everyone who has sent us suggestions and comments for their ongoing contribution to improving our service.
Most important February updates are:

  • Deutsch version of site (view)
  • New feature domain aliasing. Make sure your customers never leave their experience of your site by putting it on your own domain, at a URL such as http://support.yourcompany.com/. Get all the search engine optimization (SEO) benefits of having all this great content pointing customers back to your own site.
  • Added Atom feed to our blog (view)
  • Added moderation support for forums, users can report spam,inappropriate comments and feedback to project owners
  • Redesigned front page, it's splited to integration and features subpages now

Admin added:

  • added ability to change background color of project page
  • admins can change type of feedback now
  • now you can send invites to users and grant them admin rights on your project

End-User added:

  • Captcha now is more user friendly
  • Jgrowl like notification jquery plugin rewritten to own

Fixed:

  • fixed widget tab appearance issues
  • increased captcha expiration time
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Free upgrade of all plans

Sergey Stukov (co-founder) 9 years ago • updated 8 years ago 0

Good news for our users. We decided to remove the restriction on the number of voters on all service plans, now it is unlimited.

Also added new sections Integration and Features pages that help users better understand the opportunities of service.

Integration     Features

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We have German version of site now

Sergey Stukov (co-founder) 9 years ago • updated 8 years ago 0

Special thanks to Malte L. for help to translate anf fix grammatical errors

German version (view)

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January updates to UserEcho, we become multilungual

Sergey Stukov (co-founder) 9 years ago • updated 8 years ago 0

We want to thank everyone who has sent us suggestions and comments for their ongoing contribution to improving our service.
Most important January updates are:

  • Russian translation (view)
  • added faq section on site (view) feel free to ask new questions
  • new service plan Opensrc - it's completely free for opensource projects

Admin added:

  • after creating project users gets email with setup instructions
  • improved widget code generator

End-User added:

  • after activation user become authomatially authorized
  • share your feedback on twitter or facebook
  • ability to hide inactive feedbacks

Fixed:

  • fixed almost all known ie6 issues
  • fix bottom part of screen overapping in user view mode
  • after updating status it's not changed via ajax only after page refresh, works fine now
  • now able toupload logos with non latin characters in name
  • after logout users was redirected on english locale, now to chosen language

Translation improved:

  • English translation
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We have special Opensrc service plan now

Sergey Stukov (co-founder) 9 years ago • updated 8 years ago 0

Recently we added Opensrc service plan for opensource projects.
It's completely free and have more features than Simp plan. Opensource world welcome!