Knowledge base review

    updated 4 weeks ago

    Review of UserEcho knowledge base functionality with new added features explained.

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    UserEcho launches integration with Stride

    updated 4 weeks ago

    We have added UserEcho integration with Stride - the complete team communication solution

    Google Launches native G Suite application for UserEcho

    updated 4 weeks ago

    Google now offers a lot of pre-integrated SAML applications, including UserEcho. SAML, an industry standard for Single Sign-On (SSO), gives you more control over the accounts that your employees create.

    UserEcho now supports DKIM (Domain Key identified Mail) for custom domains

    updated 4 weeks ago

    Digitally sign emails from your helpdesk and support forum with your domain name(s) and build your brand identity in all your communication with customers. UserEcho now supports DKIM

    All UserEcho customers' portals switched to HTTPS

    updated 4 weeks ago

    Now after connecting your domain (creating a CNAME record and specifying the desired domain in the UserEcho settings), we automatically generate an SSL certificate through Let's Encrypt. This is very convenient, because you do not need to: buy a certificate, pay for its installation and wait for us to connect it.

    New integrations added

    updated 4 weeks ago

    We have added new integrations with "Microsoft teams" and "T-Metric"

    Agent's interface in mobile mode has been improved

    updated 4 weeks ago

    We've significantly improved the Agent's interface (topic's review) in the mobile mode. We've separated the topic list view and topic view on two screens.

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