Stay in touch!

Check out our changelog to find latest updates in UserEcho.

Feel free ask your questions in our community.


More control

Sergey Stukov (co-founder) 6 years ago 0
Now we are added ability to block users.

1. Click to user profile.

2. Click to Block user link in the right action panel.
3. User blocked. 

Blocking disable ability to leave comments and feedback.

Anyway blocked user can send private feedback.


Custom modes of voting

Sergey Stukov (co-founder) 6 years ago 0
Now it's possible to select which type of voting available for forum.
  1. Accept Positive and Negative votes from visitors (default)
  2. Accept only positive votes
You can choose voting type in settings.
Project->Forums->Setup->Voting for a feedback [1]

Also we added ability to allow users view who voted for the feedback.
You can allow to view votes using [2] option in settings.

Positive and negative voting
Only positive voting

Attaching files

Sergey Stukov (co-founder) 7 years ago • updated by Martin Reisbeck 7 years ago 1
We added a new feature, attaching files. To use it click on the clip image on editor actions panel.
Look at screenshot for details.

Below the picture shows the interface to attach a file.

Feature available for admins with Base+ service plan and upper.
It's possible to attach any quantity of files to a documents.
Max file size limit 512k.

Below examples how looks attached files.


New editor, coloring, embedding videos

Sergey Stukov (co-founder) 7 years ago • updated 7 years ago 2

Our wysiwyg editor completely rewritten. Now it's has new stylish design.

Added ability to change color of text and it's background. White on red for example.

Also added ability to edit links. 

And embed video. 

Below example of embedded video.


It became possible to view the entire list of users for the project

Sergey Stukov (co-founder) 7 years ago • updated by Quang 7 years ago 1

Available registration date, last entry, rating and you can fall into the user profile.

Soon we will add a sort by column and search feature.


Image upload process improved, Tags

Sergey Stukov (co-founder) 7 years ago 0
We completely redesigned image uploading interface, now it's compatible with most browsers including Chrome, Firefox, IE 6-7-8-9, Safari, Opera.
You can now insert images in your topics and feedback, with more easy and smooth way.

Also we improved tags adding process, now users and admins able to add tags to topics, it's possible directly when you create feedback, no more unneeded mouse clicks just select tags.


Extented customization, dashboard.

Sergey Stukov (co-founder) 7 years ago 0

Dear users UserEcho now gives the opportunity to easily customize the look of your customer support forum. Screen forum is virtually divided into two parts: the left and right. Each represented by a set of modules.
For example, in the right side you can put the image module, the module which shows your forums and categories, visualizers of your presence in social networks, custom text and much more.

It is possible to change the order of modules, delete and edit their settings.

At the current moment the following modules available for the left side:

Image - it can be any image such as your company logo.

Search module - to search the existing database and add new topics.

Free text - ability to write a short description of your project or user manual or instructions for example.

Topic list - a list of topics given forum. This is a very functional module, which will be discussed in a separate article.

FaceBook - A list of your fans in facebook, plus the ability to become so.

For the right side in addition to modules, which is on the left, available: 

Links module - allows you to specify a list of links.

Twitter module - news ticker of your activity on Twitter.

Sharing Module - with it users can easily share your topics of popular social networks.

Community Statistics - statistics of your community, the number of reviews, posts and users.

It is now possible to configure your forum so that it was a simple list of ideas,more advanced representation with custom groups for example showing popular, gaining popularity and completed tasks, setup forum presentation as blog and start using it as  company blog.

Customization is available in the settings section Customization.

If you have any idea how to even improve it, or wishes to add new modules, write to our support forum.


We have integrated with Facebook

Sergey Stukov (co-founder) 7 years ago • updated by manandvanhirelondon 7 years ago 1

Now, if you have a community page or application in facebook, you can easily add Feedback tab and your facebook users will be able to enjoy all the features of UserEcho not leaving facebook.

Here for example, our support forum in Facebook.

UserEcho Facebook integration


Statistics on community

Sergey Stukov (co-founder) 7 years ago • updated by Владимир Малишевский 7 years ago 1

Added ability to view statistics on the community.

  • The number of unique visits and hits by day for the last 31 days.
  • Number of posted feedback and comments on the day of the last 31 days.

UserEcho wysiwyg editor

Now you can better understand what's happening with your community and what events lead to an increase or a decrease in activity.

Statistics available in the Project Settings, tab "Statistics"

We will be glad to hear your comments and suggestions, to further develop and improve the statistics section Leave requests here


Markup support in feedback and comments added

Sergey Stukov (co-founder) 7 years ago • updated by Sushubh 7 years ago 1

We added support for markup in feedback, comments and official answers. It’s realized as simple wysiwyg editor. At this moment it’s support 5 functions, look at toolbar (1)

  • bold (2)
  • italic (3)
  • underline (4)
  • ordered list (2)
  • numbered list (6)

UserEcho wysiwyg editor

You can see real example of usage here

The next features that we plan to add to the editor is Blockquote Insert images * Insert links

Feel free to ask for additional features for editor here