Monitor Twitter from UserEcho
Track customer questions in one place
Escalate tweets to support team which helps to increase the satisfaction of our customers and community members.
Use more than 140 symbols in answers
Now you not limited to 140 characters and can provide detailed replies for users.
Follow instruction below to start using this feature
Added ability to see environment of user who leaves feedback
Misc updates and improvements
- Added ability to sign in using Live Microsoft ID.
- We moved social sharing buttons closer to a topic from the right panel.
- In the moderation section now possible to set cause why suggestion was declined/deleted.
- Now we support 301 redirect for project with domain aliasing enabled. Users who will try to open yourcompany.userecho.com will be auto-redirected to alias.yourcompany.com
- Added indent for topics without voting enabled.
- Added ability to disable commenting on topic.
We redesigned topic & topic list presentations
- Now avatar of the person who created the idea shown next to the post title.
- Topics without voter now nicely indented.
- Sharing links is placed directly on the topic instead the right panel.
- Added filter by tag mode to the topic list module. Using this technique it's easy to place some important topics on dashboard. Find out step by step guide below:
- Create custom tag, for example "Hot topic".
- Mark some topics with this tag.
- Goto customize section and add new topic list on dashboard.
- In topic list settings select filter by tags and choose "Hot topic" tag.
- Now topic list will display all topics with tag Hot topic.
- Now each topic status (IDEA,BUG,QUESTION,etc) has custom-dedicated list of statuses.
- Facebook integration updated to meet new facebook requiriments.
- Added new mode for forums (No voting) - all topics will be displayed without voting ability. Also it's possible to show/hide voting block on each topic individually. Find out details.
- Added ability to send private feedback from widget.
- Added ability to set custom feedback popup header text.
- Now it's possible to filter widget popup content by category.
- Now it's possible to see all community members on Our team page. It's realized using infinite scroll feature.
Customer support service by UserEcho