Stay in touch!

Check out our changelog to find latest updates in UserEcho.

Feel free ask your questions in our community.


+6

Added ability to set the display order of forums

Sergey Stukov (co-founder) 6 years ago • updated 6 years ago 0
Just use Up & Down actions to change order of existing forums.
Feature available to all service plans including free.
Find out it in the Settings->Project->Forums
+8

UserEcho for Twitter (monitoring)

Sergey Stukov (co-founder) 6 years ago • updated 6 years ago 0


Monitor Twitter from UserEcho

We implement twitter monitoring feature that allow you to monitor your twitter feed directly from UserEcho interface and convert tweets to a topics.
Now when you reply on topics your replies will be auto-posted to twitter from your name.

Track customer questions in one place

Escalate tweets to support team which helps to increase the satisfaction of our customers and community members.


Use more than 140 symbols in answers

Now you not limited to 140 characters and can provide detailed replies for users.


Follow instruction below to start using this feature


Goto Advanced->Twitter in the settings.  Then click Set account to link your existing twitter account with UserEcho. After linking UserEcho will be able to post your replies to topics directly to Twitter. Also setup Twitter filter field. For common usage put your twitter name & website address.


Now you can go to the moderation section and check what's happening on the twitter.


Move mouse over any tweet and choose Convert to feedback action to convert it to the topic.
Now when you will change topic status or leave official reply user will receive replies directly on twitter.

Feel free to suggest how we can improve this feature here.

+4

Admin interface completely upgraded

Sergey Stukov (co-founder) 6 years ago • updated by s 6 years ago 1
We completely upgraded the whole admin interface in the UserEcho, using twitter #bootstrap @twbootstrap @BWBootstrap

Find out some of the screenshots below.

Widget setup screen.



Our upcoming feature twitter monitoring with ability to convert any tweet into topic inside UserEcho.










+6

Ability to see environment of users and many improvements

Sergey Stukov (co-founder) 6 years ago • updated 6 years ago 0

Added ability to see environment of user who leaves feedback

We provide Screen resolution, User agent, Flash version and IP address at this moment feel free to request additional info.


To see this, click to the more action on a feedback and choose user environment option.

Misc updates and improvements

  • Added ability to sign in using Live Microsoft ID.
  • We moved social sharing buttons closer to a topic from the right panel.
  • In the moderation section now possible to set cause why suggestion was declined/deleted.
  • Now we support 301 redirect for project with domain aliasing enabled. Users who will try to open yourcompany.userecho.com will be auto-redirected to alias.yourcompany.com
  • Added indent for topics without voting enabled.
  • Added ability to disable commenting on topic.


+8

Added topic status updates history

Sergey Stukov (co-founder) 7 years ago • updated by JDB 6 years ago 1
Now it's possible to look the history of topic status updates.

To see it just click on the "Show status update history" link at the top of official comment.


After click you can see all status updates on the topic.

+6

Affiliate programm

Sergey Stukov (co-founder) 7 years ago • updated by hakim 2 years ago 2
We are looking for a beta testers for our affiliate program, if you are evangelist of UserEcho contact us for details.
+6

First updates of the 2012 year

Sergey Stukov (co-founder) 7 years ago • updated 7 years ago 0


We redesigned topic & topic list presentations

  • Now avatar of the person who created the idea shown next to the post title.
  • Topics without voter now nicely indented.
  • Sharing links is placed directly on the topic instead the right panel.
Find out topic-list presentation changes on the screenshot below.

Added ability to limit total user votes on community. Click for details.

Added special link that allows to send customers to place which directly show the feedback submit form.

We added Google Analytics integration, to set it up just place your google analytics id here.
Settings->Statistics->Advanced


Also we upgrade our servers and now UserEcho is even more faster and responsive than ever.
+10

Now community owners can conduct polls of users

Sergey Stukov (co-founder) 7 years ago • updated 6 years ago 3
We added easy way to create polls. Look at example survey below.


To create survey use more->poll settings in action menu an topic.

Then use add variant button to create needed poll variants.

After adding variants close settings panel and refresh page.

Poll created!



Also you can put needed poll to main page of community (dashboard), use poll module in customization section for this.
+2

Another bunch of updates

Sergey Stukov (co-founder) 7 years ago 0
  • Added filter by tag mode to the topic list module. Using this technique it's easy to place some important topics on dashboard. Find out step by step guide below:
  1. Create custom tag, for example "Hot topic".
  2. Mark some topics with this tag.
  3. Goto customize section and add new topic list on dashboard.
  4. In topic list settings select filter by tags and choose "Hot topic" tag.
  5. Now topic list will display all topics with tag Hot topic.
  • Added Kazakh language support for the user interface.
  • Improved usability of the search module.
  • Multiple editor improvements
  • Added html source editing mode to our wysiwyg editor.


Integration with Composite C1
Find out more details here



Google+ widget for the right side.



+10

Misc minor updates

Sergey Stukov (co-founder) 7 years ago • updated by Serge B. 7 years ago 3
  • Now each topic status (IDEA,BUG,QUESTION,etc) has custom-dedicated list of statuses.
  • Facebook integration updated to meet new facebook requiriments.
  • Added new mode for forums (No voting) - all topics will be displayed without voting ability. Also it's possible to show/hide voting block on each topic individually. Find out details.
  • Added ability to send private feedback from widget. 
  • Added ability to set custom feedback popup header text.
  • Now it's possible to filter widget popup content by category.
  • Now it's possible to see all community members on Our team page. It's realized using infinite scroll feature.