Knowledge base review

updated 4 weeks ago

Review of UserEcho knowledge base functionality with new added features explained.

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UserEcho launches integration with Stride

updated 4 weeks ago

We have added UserEcho integration with Stride - the complete team communication solution

Google Launches native G Suite application for UserEcho

updated 4 weeks ago

Google now offers a lot of pre-integrated SAML applications, including UserEcho. SAML, an industry standard for Single Sign-On (SSO), gives you more control over the accounts that your employees create.

UserEcho now supports DKIM (Domain Key identified Mail) for custom domains

updated 4 weeks ago

Digitally sign emails from your helpdesk and support forum with your domain name(s) and build your brand identity in all your communication with customers. UserEcho now supports DKIM

All UserEcho customers' portals switched to HTTPS

updated 4 weeks ago

Now after connecting your domain (creating a CNAME record and specifying the desired domain in the UserEcho settings), we automatically generate an SSL certificate through Let's Encrypt. This is very convenient, because you do not need to: buy a certificate, pay for its installation and wait for us to connect it.

New integrations added

updated 4 weeks ago

We have added new integrations with "Microsoft teams" and "T-Metric"

Agent's interface in mobile mode has been improved

updated 4 weeks ago

We've significantly improved the Agent's interface (topic's review) in the mobile mode. We've separated the topic list view and topic view on two screens.