UserEcho gives you best in class support portal customization

updated 6 days ago

We completely updated our customization features. With new ones in UserEcho, you can give your customers a support experience that looks and feels like an extension of your website.

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Changelog

We post info about UserEcho improvements and updates here.

Check latest updates

EchoShield spam protection system

updated 4 months ago

Most robust spam prevention for UserEcho customers completely upgraded.

Added the ability to view customer satisfaction scores by support agent

updated 4 months ago

UserEcho improved customer satisfaction reporting system - CSAT

Knowledge base review

updated 5 months ago

Review of UserEcho knowledge base functionality with new added features explained.

UserEcho launches integration with Stride

updated 5 months ago

We have added UserEcho integration with Stride - the complete team communication solution

Google Launches native G Suite application for UserEcho

updated 5 months ago

Google now offers a lot of pre-integrated SAML applications, including UserEcho. SAML, an industry standard for Single Sign-On (SSO), gives you more control over the accounts that your employees create.

UserEcho now supports DKIM (Domain Key identified Mail) for custom domains

updated 5 months ago

Digitally sign emails from your helpdesk and support forum with your domain name(s) and build your brand identity in all your communication with customers. UserEcho now supports DKIM