EchoShield spam protection system

updated 3 months ago

Most robust spam prevention for UserEcho customers completely upgraded.

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Added the ability to view customer satisfaction scores by support agent

updated 3 months ago

UserEcho improved customer satisfaction reporting system - CSAT

Knowledge base review

updated 4 months ago

Review of UserEcho knowledge base functionality with new added features explained.

UserEcho launches integration with Stride

updated 4 months ago

We have added UserEcho integration with Stride - the complete team communication solution

Google Launches native G Suite application for UserEcho

updated 4 months ago

Google now offers a lot of pre-integrated SAML applications, including UserEcho. SAML, an industry standard for Single Sign-On (SSO), gives you more control over the accounts that your employees create.

UserEcho now supports DKIM (Domain Key identified Mail) for custom domains

updated 4 months ago

Digitally sign emails from your helpdesk and support forum with your domain name(s) and build your brand identity in all your communication with customers. UserEcho now supports DKIM

All UserEcho customers' portals switched to HTTPS

updated 4 months ago

Now after connecting your domain (creating a CNAME record and specifying the desired domain in the UserEcho settings), we automatically generate an SSL certificate through Let's Encrypt. This is very convenient, because you do not need to: buy a certificate, pay for its installation and wait for us to connect it.