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New feature: Spoiler formatting.

Now you are able to markup some text in the topic/comment as a spoiler. The text will be invisible for users. The text will be visible when users move the mouse over. Also it will be always visible after click.

New featureBlock users right from mini-profile.

Now support agents are able to block users right from user's mini-profile.

ImprovementBlocked users votes do not count in the topic votes anymore.

We do not count votes from blocked users. If you see somebody created duplicate or illegal account, just block the user and his votes will not be counted.

Changes: Custom field values representation has been changed.

We've added some class name to custom field representation for better customization via CustomScript. If you use any customization via CustomScript for custom fields representation please check your Custom Script works properly with new markup.

New markup:

<div class="custom-field custom-field-[type] [code_name]">
    <div class="custom-field-name">...</div> 
    <div class="custom-field-value">...</div> </div>


Мы испправиди баг с разметкой. Теперь если текст не влезает, он будет переноситься на новую строку. Мы не хотим менять формат, так как он единый для всех типов полей.

Но, если Вы хотите, Вы можете использовать CustomScript для изменения отображения кастом поля типа ссылка. Вот пример кода, далее Вы можете его сами изменить под свои нужды.

      $(this).find('.custom-field-value a').text($(this).find('.custom-field-name').text().slice(0,-1));

P.S.: Вы хотите использовать кастом поле для того, чтобы добавлять вручную линк на профиль пользователя в Вашей системе. Вы испольузете SSO, поэтому если Вы можете по SSO GUID вытаскивать пользователя на Вашей стороне, Вам не нужно кастом поле и ручная работа. Можно добавить скриптом линк и все. Кто-то от Вас писал по этому вопросу, но переписка затихла. Напишите в приват, мы Вам поможем.


It is not possible to see the list of all HD requests in the public interface, because support agents should work from agent interface.

But, it is still possible if you have a direct link to the request (from email) or if user open list of his requests in the user's profile.

Support agents should work from agent interface, because it does have specific features for agents,

Hello Norman,

By default, users get their votes back when topic is closed. You can define which statuses equals to closed topics.

Do you need something else or this functionality is enough for you. Would you like to return votes earlier that request resolved?


We've added integration with Microsoft Teams.

The instruction is available here

Find out more details in our Blog and our Changelog.

New feature: Microsoft Teams integration.

We have added new integrations with "Microsoft teams". "Microsoft Teams" is the chat-based workspace in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Find out more details here

New featureSSO via WordPress (WordPress plugin).

We've improved our WordPress plugin. Now you can easily login via your WordPress site.

Feel free to request new features for WordPress integration.