Improved service performance
We have significantly redesigned and improved the internal system architecture. Each community is now in a personal virtual space and has a personal numbering and content repositories. Response time of communities decreased.
Optimized setting the types and statuses
Now each type has a personal list of available statuses. You can set the default status, which will be assigned when the first response by the operator was posted. Types and statuses has a customizable color, icon and translations if you use multi-language capabilities.
Added the ability to configure Robots.txt
You can now configure the robots.txt file for your community, for example it is possible to avoid indexing your community by search engines.
Added the ability to invite users into the community.
In some cases, it is necessary to invite new members to the community, we have implemented this possibility.
Added the ability to create a new topics from the comments
A new type of custom fields
Improved integration with JIRA
Improved integration with Slack and Hipchat
Improved Protection against Spam
Added ability to mark any comment on the subject as a answer
Improved multi-language support
We proofread and improved the text content. Now if you need the new localization and want to participate in the process, the translation burden will have a lot less. The number of user interface and email sentences reduced from ~ 1200 to 584
You can participate in the UserEcho localization on our website http://translate.userecho.com We have full support for the: English, Russian, French and Danish. More than 20 languages are on translation stage.
We have mentioned in The Ultimate Guide to CUSTOMER SUPPORT book
|To learn more, you can view the topic Top multi-channel support systems on pages 96, 97 Download the book in .pdf format.|
Customer support service by UserEcho