You can use any external IM client that support Jabber/XMPP protocol to server your online chat.

List of XMPP clients:

MacOs: Messages, Thrillian, Pidgin, Psi, Adium.
Windows: Thrillian, Pidgin, Psi.

Large list of XMPP clients.

Credentials to setup external IM client

You can get all data to setup external IM client using following path:
Agent interface->Chat->Click on the cog icon

Then will appear popup with details.

Example of setup Messages MacOs

Launch Messages, choose Messages->Preferences click on "Accounts" tab. Click on "+" button at the bottom left.

Choose type of the account: Jabber

Enter Account name and password which you get on the UserEcho external IM settings page. When you will enter username add to the end

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