You can use any external IM client that support Jabber/XMPP protocol to server your online chat.

List of XMPP clients:

MacOs: Messages, Thrillian, Pidgin, Psi, Adium.
Windows: Thrillian, Pidgin, Psi.

Large list of XMPP clients.

Credentials to setup external IM client

You can get all data to setup external IM client using following path:
Agent interface->Chat->Click on the cog icon

Then will appear popup with details.

Example of setup Messages MacOs

Launch Messages, choose Messages->Preferences click on "Accounts" tab. Click on "+" button at the bottom left.

Choose type of the account: Jabber

Enter Account name and password which you get on the UserEcho external IM settings page. When you will enter username add to the end

This article was helpful for 19 people. Is this article helpful for you?