We rolled out a lot of updates on UserEcho, below is a brief description about changes.
It seems everyone is on Facebook. People are following their favorite brands and looking for support. UserEcho for Facebook turns wall messages into tickets, making it easy to capture and track your communication. And your support team can respond back to customers in Facebook without having to leave UserEcho, so it’s simple to engage and satisfy your customers.
Monitor your facebook page messages feed directly from UserEcho interface. Turn messages into topics. Now when you reply on topics your replies will be auto-posted to facebook from your name.
Escalate wall messages to support team which helps to increase the satisfaction of your customers and community members.
Our topics Editor updated, now it's support fullscreen mode editing. You can change size of inserted images using mouse or set strict size using configuration popup.
- Added: Active/inactive states for the tool buttons
- Improved: cleanup on paste for links and images
- Fixed: issue with losing focus in FF when toolbar buttons pressed
- Fixed: IE8 image resize.
Pivotal integration improved
We added ability to filter feedback list that displayed in PIvotal tracker. Find out more details here.
Customer support service by UserEcho