We added live chat feature to the UserEcho thinking that would be nice to have everything in one place. Now it's possible to manage feedback and support your customers via live chat from one backend. No need to go back and forth between different tools.
At this moment we started with small but powerful set of features, it's will be extended soon.
- Powerful HTML5 admin interface to manage chat sessions with multichannel support, support agent can manage multiple sessions at once.
- Chats history (Transcripts) - browse and search.
- User details. When user request a chat session, you will see user’s IP,Country and URL where it asked for support.
- Audio notifications about new messages and chat requests.
Support for any IM chat clientsIt's possible to use any IM chat client (iChat, Adium, Pidgin, ...) that support Jabber/XMPP protocol to support your customers.
Easy to install
Just paste a few lines of code.
All current clients who already setup UserEcho widget, already have chat feature, chat tab will auto appear if you open web (chat) admin interface or sign in in external IM client with provided credentials.
To start listening to user requests, open internal chat dashboard Moderation -> Current chats or use external IM client.
We always listening to our customers needs, feel free to suggest new features and ideas how we can improve our chat solution on our support forum.
Customer support service by UserEcho