Customization types of feedback
We've added the ability to completely customize the types of feedback. This gives the user the flexibility to configure the system for themselves. Setting is available in the Forums -> Feedback Types
By default, after creating a project the user types available. "Idea","Question","Error","Thanks"
Here are a few options for how else can organize the types of
- "Positive", "Negative",
- "Complaints", "Suggestions" - an analogue of the book of complaints and suggestions
In addition, it is possible to create a table in which users can not express their opinions, but will be able to comment on the feedback left by administrators. This type of tabs is well suited for news publishing.
You can add a type of "Examples" of where to put examples of using the service or to make a tab "Other", so be a fantasy!
Improving the system of user access rights
Now admins able to set position for each representative. You can share access to the following categories.
- Ability to manage project settings
- Can pay for the project - is useful to give its accountants
- Editing feedback and comments
- Delete function
- Leaving a official response, the assignment of statuses, groups, tags
Setting is available in the section “Staff” of project settings.
Always looking for new ideas and suggestions for improving UserEcho fee free to leave them here
Customer support service by UserEcho