UserEcho becomes even more flexible. We added ability to create custom statuses. Now you can add missed statuses to your community.
Below some examples, which statuses added by our clients.
1) Can't reproduce - additional status suitable for BUG topic type.
2) On hold - status for requests that we want to re-visit in six months after other things settle out.
Fell free to give us your use-cases of usage the custom statuses feature.
Setup of custom statuses available of the following path.
Feature available for all Advanced service plan owners.
Also we added these feature for all customers who requested it and voted for, before it implementation.
After creating your own custom status it's possible assign it to the existing topic types.
Also each status can has dedicated name for each of topic type.
CLOSED status has name "CLOSED" for IDEAS and name "FIXED" for BUGS.
Customer support service by UserEcho