+4
Completed
Sergey Stukov (co-founder) 6 years ago • updated 12 months ago 8
Show twitter mentions in admin console.
Allow admins to turn twitter messages into topics.
Features

Answer

Answer
Completed
We implemented first version of twitter monitoring.
Find out all details here
We already have twitter module that show twitter messages foe selected search string

Will consider about feature that allows admins to turn twitter messages to topics and post back replies
Это было бы ОЧЕНЬ круто! 
Так же как и автопостинг топиков и комментов юзерами в Твиттер с #хештегом проекта!
+1
Hi! Sergey! We apriciate your service , it is very usefull in our egov.kz project. We have a lot of twitter users who posts tweets to our twitter @egov.kz and it would be nice feature in UserEcho to convert tweets into feedbacks. Please see this link   http://www.zendesk.com/product/features/twitter for some ideas.
Answer
Completed
We implemented first version of twitter monitoring.
Find out all details here

I have two feature enhancements to request for consideration.


  1. Allow selection of Multiple Tweets (from the Tweet import) before creating a single merged Topic from them. Often a few Tweets on the same subject are the result of a short conversation. Currently it is necessary to import them into separate Topics and then manually merge the Topics. Would appreciate avoiding this extra step.
  2. Import Tweets should allow selection of target Forum for the Topic (including importing as a Ticket, instead of a Topic). Again... I guess we can currently edit/convert the Topic after importing, right?

Thank-you.